A few resources on use of ICT and teamwork that can help mental health workers teams, with practice changes

With the immediate shift for many of us out of our offices much less, the limits on our community and organizational based everyday work, these resources are meant to help us step back, reflect on our approach to work and then apply to practice.

Please share your own resources, ideas, stumbled upon, ICT resources, that help us in recovery recovery practices.

For me In this crisis, I’m trying to see how to bridge the medical measures, with these Recovery measures: “social connectedness; hope about one’s future, positive identity, meaningful goals and social roles and empowerment.” I think it is a great opportunity to work in this crisis, a crisis for both the clients and providers and keep learning about the recovery process.

(see https://academic.oup.com/bjsw/article/50/1/42/5382193)

With thanks to Stephen Downes website https://www.downes.ca/  for sharing resources on use of the internet for learning.

Virtual Teams: So you’ve just become a remote team leader … what next? Tips on adjusting

by Martin Hawksey

“… Whilst as a manager you’ll be able to use much of your existing expertise it is worth acknowledging that there are aspects of leading virtual teams that are different. In terms of change management having a week or less notice that you are becoming a distributed team is far from ideal. As such allowing your team to find their feet within a new environment is very important. You yourself will probably be in a similar position of working out some of the practicalities particularly if you are suddenly using new tools. You can use this to your benefit acknowledging your current limitations and inviting members of your team to share their own expertise. …”

Here is the link to the article: https://mashe.hawksey.info/2020/03/virtual-teams-so-youve-just-become-a-remote-team-leader-what-next-tips-on-adjusting/

Videoconferencing Alternatives: How Low-Bandwidth Teaching Will Save Us All

by Daniel Stanford

“When we try to replicate classroom experiences in an online environment, it’s easy to think of video conferencing as our go-to tool for all sorts of learning objectives—and for good reason. Most of us have participated in a video conference at work or had a video chat with friends or family at some point. We like the idea of being able to see and hear our students while interacting with them in real time just like we do when teaching face to face. But there are two key factors that make this approach problematic. …”

Here is link to article: https://www.iddblog.org/wp-content/uploads/2020/03/bandwidth-immediacy-matrix-by-Daniel-Stanford.png

… What can managers and HR professionals do to support employees?

by Center for Workplace Mental Health

With many organizations requiring employees to stay out of the office, it’s more important than ever to encourage and facilitate regular communication with employees. Here are tips for managers and human resource professionals in supporting employees in staying connected to the workplace and each other:

  • Show empathy and be available: Understand that employees are likely feeling overwhelmed and anxious about circumstances related to the virus. Make yourself available to your staff to talk about fears, to answer questions and to reassure them about work and other issues that might come up.
  • Stay connected with communication and meeting tools: Use virtual meeting options with video, like Zoom or JoinMe, for regular check-ins and to allow teams to connect with one another “face-to-face.”
  • Recognize the impact of isolation and loneliness: Working remotely can cause people to feel isolated, making it more important to routinely check in with your team, not only about their work product, but also to see how they are doing. Loneliness can lead to depression and other mental health issues. Be aware of significant changes you may see in your team member’s personality or work product, because it may be a sign that a person is struggling.
  • Encourage online training: This is a great time to encourage employees to sharpen their skills with online training. It is also a good distraction to focus on learning rather than worrying about other issues. Find online trainings and new learning opportunities to recommend to employees.
  • Check in with your EAP and Health Plan: Check in with your Employee Assistance Program (EAP) to confirm their availability and to coordinate support for employees. Remind the staff that the EAP is there if they need support and can connect employees with behavioral health support, if needed. Also, connect with the organization’s health plan(s) to learn what they are offering to support plan members and pass that information onto employees. Be sure to include all relevant website links and phone numbers for both the EAP and health plan in communicating with employees.”

Here is the link to the article: http://www.workplacementalhealth.org/Employer-Resources/Working-Remotely-During-COVID-19?fbclid=IwAR3KQiFYGaFELSkDeew_fD8ZJq7KxMWn1AEofGDBX85DusZlEXxgXJnun2w



  1. Bill Dare

    A few more resources, please share any relevant one’s you may have up your sleeve.

    How to Use Zoom Videoconferencing to Teach Online Effectively
    Contact North, Apr 01, 2020
    Commentary by Stephen Downes

    This guide steps you through some of the basic elements of hosting a Zoom video conference and then discusses some facilitation techniques. Not deep, but useful if this is all new to you.
    [Direct link] https://www.downes.ca/cgi-bin/page.cgi?post=70679 Views: today, total (since January 1, 2017).

    A guide to hosting virtual events on YouTube
    Think With Google, Apr 01, 2020
    Commentary by Stephen Downes

    This is a good and detailed Guide (31 page PDF) on how to create a channel and broadcast live events with YouTube. Note that if you’re not a ‘brand’ you can just skip over the sections on brand accounts. The information on live streaming starts in the second section (page 13) and is detailed enough that you should be successful. Note that you can get away with lower bandwidth than they recommend (I have), but you probably shouldn’t try. Note also that you don’t have to use an encoder (a webcam or your mobile phone will work fine) but the encoder allows you to do a lot more.
    [Direct link] https://www.downes.ca/cgi-bin/page.cgi?post=70677 Views: today, total (since January 1, 2017).

  2. Bill Dare

    Resources from Harvey Rosenthal https://www.nyaprs.org/ “Taking on the Challenge of Working Remotely and in the Community During the Virus Crisis”

    “……Last Thursday, NYAPRS presented a webinar entitled “Taking on the Challenge of Working Remotely and in the Community During the Virus Crisis” that included presentations by Kirsten Woodlock on ‘Remote Working: Tips for Staying Effective, Brave, Awkward and Kind’ and on the Strive for Five Challenge advanced by NYAPRS and the Coalition for Behavioral Health to reach out to five people every day for the next 30 days.

    It also included a broad based presentation on how primarily NYS recovery and peer support organizations have adapted to serving individual via a variety of remote strategies that included a number of phone, text, online, video, podcast and other resources.

    We’d like to thank all of the individuals and organizations who shared information about the extra efforts they are taking to ensure that essential support and connection is offered to individuals, families and staff when they need it most, and whose creativity, dedication and courage can be found throughout this presentation. Many of these approaches will forever change how services are offered in the future, long after the crisis has abated.

    See the attached slides and the recorded presentation at https://www.youtube.com/watch?…be&v=KT8y-rK3Ojg.

    Deeply heartfelt wishes from the NYAPRS Board and staff that all of our broader state and national recovery community stay safe and well. …”

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