Category: Practice skills

Annual Community Forum on Ending Homelessness

Alliance to End Homelessness annual conference.  An unusual event due to its efforts to improve practice, while addressing policy and planning.


The Annual Community Forum on Ending Homelessness is the only event of its kind in Ottawa, bringing over 250 housing researchers, practitioners, front line workers, policy makers, community organizations and governments together to work collaboratively to build solutions to ending homelessness in Ottawa.

Our program provides an opportunity for local agencies to meet collectively and exchange learning, best-practices and strategies from a growing local and Canadian body of knowledge on ending homelessness, and will offer practical information, tools, research, discussion and much inspiration!

We are excited to announce the upcoming Community Forum is taking place:

Thursday January 24th, 2019 @ RA Centre – 2451 Riverside Drive, Ottawa, ON 


Please visit our Eventbrite page to register today.

Learn more about the conference –

Use of self, “sharing personal mental health lived experience by mental health practitioners with service users”

Martin Webber, presents the research of Jonny Lovell, PhD student – International Centre for Mental Health Social Research at the University of York.

… From anecdote to evidence

In 2013, anecdotal evidence indicated that sharing personal mental health lived experience by mental health practitioners with service users was controversial, though some practitioners and service users thought it might have many potential benefits.  In response, the University of York undertook research in Leeds and York Partnership NHS Foundation Trust (LYPFT) and NorthWestern Mental Health (Melbourne, Australia) to investigate whether practitioners and service users perceived sharing personal experience of mental illness as helpful or unhelpful.

See the post here:

View image on Twitter

Webinar – Families, Clients and PHIPA (health information sharing) in Mental Health

Webinar -Useful and indepth, grounded in actual practice – with case examples.

… “It was clear that both caregivers and providers could benefit from a resource that would set the record straight about how Ontario’s privacy and consent rules apply to them. In this report, The Change Foundation set out to address these concerns …”

See the site with background documents…/

 See the webinar

Learn more about the Ontario Patient Ombudsman via their in depth annual report

The 2016/17 Annual Report and website of the Ontario Patient Ombudsman who is mandated to: 

 … champion for fairness in Ontario’s health sector organizations defined as public hospitals, long-term care homes and home and community care services coordinated by the Local Health Integration Networks (LHINs, formerly CCACs).

It would be useful to hear from practitioners/clients their local experience here in Ottawa as this new initiative has great potential to contribute to care change/improvements.


Ontario Patient Ombudsman

…we are asking patients and caregivers to continue to be fearless in bringing their complaints to our office and for health sector organizations to be fearless in working with us to help improve Ontario’s healthcare system.

See the report here:

Eastern OASW newsletter– theme on cultural diversity

Many of The Bulletin’s articles for this theme of focus are written by individuals grounded in practice.

Culturally sensitive and culturally responsive social work = Inclusive holistic diverse approaches to service. Our Fall Bulletin explores diverse approaches to serving refugee communities, African and Caribbean clients with mental health issues, and developing creative and collaborative measures for multicultural seniors and our First Nations people. …


Go to and click on “About OASW” and “Branches”

“E-referral” and the development of two way communication between programs/agencies in “Champlain”

From Jaime Constable, Senior Project Advisor, Champlain Community Support Network,  Thanks to SWAG for sharing.  I find their efforts interesting by encouraging a two way exchange of information.  Also I am curious on how 211, Information and Referral fits into this.

Description: Champlain Community Support Network

Making your services open to the public on Caredove

Referrals between agencies and from other sectors into community support services have been steadily increasing. Caredove also enables access by community members directly. Clients and caregivers can search for services and set up their own intake appointments. Some agencies have felt ready to open their services on Caredove for public access, and are asking how.

You are welcome to make your services open for public access, and share the Caredove site with your community members.

Here’s how to make services accessible:
1. Ensure that ‘sign ups’ are enable for all your services listed on Caredove
2. To get there, click on the ‘Settings’ tab in Caredove
3. Select ‘Referral Settings’ from the drop down menu
4. In the Service table at the bottom of the page, ensure that ‘Sign ups Enabled’ is set to ‘Yes’ for each service as appropriate.

Help get the word out to our partners

We want to ensure that our health care partners know more about community support services, and about how easy it is to refer their patients on Caredove. We are offering ongoing webinar introductions to the initiative, and helping other organizations sign up for accounts. Please help us get the word out about these opportunities by sharing the flyer linked below with your contacts in other sectors.

Training for health care partners in other sectors
E-referral to community support services in Champlain 

Tuesday, Dec 12 2017
12:00 pm – 1:00 pm

This webinar provides an introduction of the Champlain e-referral to community support services initiative for our partners in other health care sectors. Please share the attached flyer with your contacts in other sectors.

Access the flyer here

Registration open: Champlain E-referral Webinars

Training for Community Support Services Staff
Introduction to Caredove Webinar

Wednesday, Jan 17th, 2017
12:00 pm – 1:00 pm

This webinar is an excellent opportunity for new staff or existing staff who have not yet received Caredove training. Topics covered: Searching for services, sending referrals, the Calendar and Referral inbox features.

Register Now
E-referral Community of Practice Meeting

The Community of Practice sessions are designed to take a deeper look at referral processes and emerging changes in practice related to e-referral across the sector. They are also an opportunity to learn about more advanced special functions of Caredove.

We invite you to share any tips or successes from your experience using e-referral. If you are interested in presenting, or if there are special topics you would like to see covered, please e-mail your feedback to Jaime Constable at

Date: Fri Jan 12 2017
Time: 12:00 pm – 1:00 pm

Register now 



Jaime Constable
Senior Project Advisor
Champlain Community Support Network
Direct: 613-714-9454

Narratives of Social Workers involvement in social control in mental health yet wrestling with “the system”

This article provides a view of how the British mental health system framed social work practice under their mental health law. 


The paper explores the notion of ‘dirty work’ in relation to the newly created role of the Approved Mental Health Professional (AMHP). An AMHP undertakes various duties set out in the 1983 Mental Health Act, as amended by the 2007 Act, in relation to assessments to make applications for compulsory admission to psychiatric hospital. It has been argued that undertaking this social control function is ‘dirty work’. However, the findings from a study of social work AMHPs in England suggest that the picture is more complex. Extracts from narrative interviews are analysed using dialogical narrative analysis. Rather than being designated as dirty work, AMHP duty was presented as prestigious and as advanced social work. However, through their storytelling, the social workers clearly delineated the aspects of AMHP work that they did designate as dirty, specifically the lack of beds, the complexities of co-ordination and the emotional labour which is an inherent part of the work.

The British Journal of Social Work, Volume 46, Issue 3, 1 April 2016, Pages 703–718,
Published: 26 February 2015