Helen Bevan says that social media platforms – with multiple examples of its use in health care in Britain —is key to evolving change management capacity.
It is a presentation of 98 slides, but they tell the story well.
Slide of context of collaborative process
See the complete slide presentation:
Here is link to NHS “white paper” on organizational transformation. http://linkis.com/www.nhsiq.nhs.uk/res/Z5Nma
Social & Health Practice Ottawa 
Here is a useful article on the developing impacts/struggle of social media on organizations, bit of a historical perspective. Useful explanation for some of us who experience “dissonance”
http://wirearchy.com/2014/02/22/knowledge-power-and-an-historic-shift-in-work-and-organizational-design/